Ordering and Sales Policies

Ordering
Orders can be placed by calling, faxing, emailing, or on the internet. We will ship your order via your standard shipping method unless alternate arrangements are made. Route deliveries have scheduled deadlines and orders placed after the deadline cannot be guaranteed for delivery on our trucks. Please contact your account representative with any questions about ordering, order deadlines, or minimums.

Shipping Options
We deliver orders using our own fleet of biodiesel-fueled trucks whenever possible. In areas where route delivery is not available or for orders that do not meet our minimum route delivery requirements, we offer common carrier (freight), UPS, and USPS Parcel Post. If you require an order via any of the above listed, please discuss the best option with your account representative.

In order to serve your account with the utmost efficiency, GloryBee Foods, Inc. has set in place the following Return and Credit Policy and Procedures.

Payment
Payment is required within payment terms, and failure to meet established terms will result in a finance charge of 1.5%. Past due accounts are subject to NO-SHIP status. C.O.D. accounts will not be delivered without a pre-payment or a payment for the driver. C.O.D. orders without payment for driver will incur a $100 transportation fee and a 15% restocking fee. Payment must be received before product is reshipped. There will be a $35.00 charge for any returned check. GBF reserves the right to change account payment status at any time.

Receipt of Deliveries from GloryBee Trucks
At the time your order arrives on the GloryBee delivery truck, our driver will check and verify the items that you have ordered. It will be necessary that a representative of your company be available for this process. This procedure will allow the driver to notify your GBF account representative immediately of any damaged or missing product. Your representative will be required to sign the invoice that will serve as acceptance of the delivery and verification that you have received the items that you ordered in good condition.

Damaged Product - Upon Delivery
If any items shipped via a GloryBee Foods delivery truck should be damaged due to unloading or transporting, the driver has the authorization to return the damaged product to the GBF warehouse. You will have 48 hours to communicate damages to your account representative for credit and/or return. Communication after this designated period will not warrant credit and/or return.

Any damaged or shorted items delivered via a third party common carrier must be noted on the Bill of Lading (BOL) and signed by the carrier's driver in order to file a claim with the carrier. Any additional documentation, including pictures, should be sent to your Account Representative within 24 hours of delivery. In cases where GBF arranges freight, and is billed by the carrier, GBF will file claims for damages on your behalf in damages are noted on the BOL. In cases where you arranged freight, and are billed directly, you are required by the carrier to file claims with them directly.

Other Product Returns
There will be a 15% re-stocking charge for authorized items returned to GloryBee due to customer ordering or handling errors. A minimum of $7.00 charge will be applied for any authorized returns. Your request for a return authorization must be within five business days from the date invoice was received. Industrial manufacturers will have 10 business days.

Product will only be accepted for return if the product is in the original packaging and not defaced or relabeled in any way regardless of the reason for return.

Organic Product
Organic products such as flours, nuts, and dried fruits, etc., are especially susceptible to insect contamination. Please inspect these products promptly and store them properly. In order to receive credit due to insect contamination, GloryBee Foods, Inc. must be notified within 7 days of delivery date.

Quality Issue Returns
Products that are opened and found to have possible quality issues will be considered for return and/or credit, subject to approval by our Quality Assurance Department. The request must be communicated to your account representative within 7 days, or 14 days for Industrial manufacturers. Prior to sending any questionable product back, contact your account representative for instructions in completing a complaint form. We may request a sample of the product in question if a comparable lot is not available for review. If the quality issue is due to foreign matter or debris, please provide your account representative with the foreign matter or debris. After our Quality Assurance Department has reviewed your claim, we will follow up on the next steps. This could take up to 5-10 business days. If the return request is approved, your sales representative will follow up with the credit and/or return instructions. The product must be returned in its original packaging and cannot be defaced or relabeled in any way. If no quality issues are found, our Quality Assurance Customer Service Specialist will follow up with you directly to discuss the matter.

Product Storage and Infestation

To maintain the highest quality and avoid possible infestation, we recommend storage temperatures between 50° - 65° F. Whenever possible, store applicable products in a cooler (such as roasted products.) We recommend that you store product in closed containers in a dry area. If the quality issue is due to infestation, we will provide instructions on how to proceed to prevent further spreading. GloryBee does not take infested product back; the customer must destroy it. Please do not destroy any product until your request is approved. This could result in forfeiture of credit. GloryBee will not honor any return and/or credit requests for any reason beyond 21 days after the invoice date.